FAQs

Ordering

How do I place an order? Simply browse our collections, select the item and any options (such as size), add it to your cart, and complete checkout.

Can I change or cancel my order after placing it? If your order hasn’t shipped yet, contact us as soon as possible at info@cool-blinks.com or +1 (303) 909-4675 and we’ll do our best to accommodate changes or cancellations.

Shipping

How long will my order take to arrive? Orders are handled within 1–2 business days and typically arrive within 3–5 business days after dispatch, for a total estimated delivery time of 4–7 business days. See our full Shipping Policy for details.

Do you offer free shipping? Yes, all orders ship free within the United States.

Do you ship internationally? Currently, we ship within the United States only.

Returns & Exchanges

What is your return window? You have 30 days from delivery to start a return. See our Return & Refund Policy for full details.

Who pays for return shipping? For change-of-mind returns, the customer covers return postage. If an item arrives faulty or incorrect, we cover the return shipping cost.

How long do refunds take? Refunds are processed within 7 business days of us receiving your returned item.

Payment

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, and PayPal.

Is my payment information secure? Yes, all transactions are processed through secure, SSL-encrypted payment gateways.

Product Care

How should I care for my jewelry? Store pieces in a dry place away from direct sunlight, avoid contact with perfumes and lotions, and clean gently with a soft cloth to keep them looking their best.

Still Have Questions?

Contact us at info@cool-blinks.com or +1 (303) 909-4675, Monday–Sunday, 10:00 AM–8:00 PM (MST).